SKYCAP - (401) 737 -3300
If you need assistance getting to and from the terminal, please call SKYCAP.
If you need assistance moving to and from your gate, please make sure to notify your airline before or during your flight.
There are three elevators inside the terminal. When facing the terminal building, they are located:
- Immediately to the left of the escalators in the center of the building (glass elevator)
- On the far left
- On the far right where the Interlink bridge meets the terminal building
49 CFR Part 21 Unlawful Discrimination
VI of the Civil Rights Act of 1964 prohibits discrimination on the
basis of race, color, or national origin in programs and activities
receiving Federal financial assistance. Specifically, Title VI provides
that "no person in the United States shall, on the ground of race,
color, or national origin, be excluded from participation in, be denied
the benefits of, or be subjected to discrimination under any program or
activity receiving Federal financial assistance." 42 U.S.C. Section
2000d. The Rhode Island Airport Corporation, and its employees, airport
operators, lessees, tenants, concessionaires, contractors and airlines
will not deny public services, employment and program opportunities to
any person at Rhode Island T. F. Green International Airport due to race, color, national origin,
and disability or be otherwise subjected to discrimination pursuant to
the Code of Federal Regulations, Department of Transportation, Part 21
-Title VI of the Civil Rights Act of 1964.
Any person who believes
she or he has been aggrieved by any unlawful discriminatory practice
under Title VI should report the complaint to the Disability/Title VI
Coordinator at 401-691-2288 or in person by filing a complaint at the
information booth at the airport.
Discriminatory allegations may also be filed with the Federal Aviation Administration:
Federal Aviation Administration
Office of Civil Rights
1800 Independence Avenue, S.W.
Washington, D.C. 20591
Click here for more information.
Grievance or Complaint Procedures Under the Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Rhode Island Airport Corporation (RIAC).This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using Rhode Island T.F. Green International Airport and other RIAC facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of RIAC, its tenants, or service providers. RIAC’s HR Policies and Procedures govern employment-related complaints of disability discrimination. The link below provides an explanation of the ADA Complaint Procedure, as well as a Complaint Form to be filed with RIAC.
ADA Complaint Procedure and Complaint Form
Limited English Proficient Persons Information
If you need language assistance while at the airport
please visit the Information Booth located on the lower level of the
airport terminal. Or call ext.262 from any courtesy phone in the terminal.
We have employees that speak many languages available to help. A
translator service can also be contacted if necessary.